Refund & Returns

Because surplus, excess and discontinued material is sold as-listed, refunds and returns are handled directly between the buyer and supplier based on the condition and specifications stated on the listing. This is placeholder content for design purposes and should be replaced with counsel-reviewed policy before launch.

If a delivered lot does not match its listed manifest, quantity or condition, contact our support team within 48 hours of delivery with photos and order details so we can help resolve the issue with the supplier.

Buy Now orders paid through the platform are eligible for resolution support; Request Quote and Bulk Deal transactions are settled under the terms agreed directly with the supplier.